Direct support

Submit a Support Request

This is the direct support channel for Kedalion Sentinel for Jira Cloud. Use it when you need help with installation, licensing, scans, reviewer workflow, privacy questions, or a production issue.

Email hello@kedalion.app Open troubleshooting first

Support email: hello@kedalion.app. If no email draft opens, please email hello@kedalion.app directly.

Mon-Fri 09:00-17:00 UK time Standard response target: 2 business days Security/privacy: 1 business day
Do not include raw Jira issue text, payment card numbers, credentials, bank details, health information, or other full sensitive values in support requests. Send only minimized and redacted examples unless Kedalion explicitly asks for a safe sample.
01

Standard Support Request

For install issues, licensing questions, scan results, reviewer workflow questions, or unexpected behavior, email hello@kedalion.app.

Subject line: Kedalion Sentinel for Jira Cloud Support Request

If your browser does not open an email draft automatically, create the email manually and use the subject line above.

02

Security Or Privacy Issue

For suspected data-handling issues, privacy requests, or security concerns, email hello@kedalion.app.

Subject line: Kedalion Sentinel for Jira Cloud Security Or Privacy Issue

If your browser does not open an email draft automatically, create the email manually and use the subject line above.

03

Hours And Response Targets

Hours of operation: Monday to Friday, 09:00-17:00 UK time, excluding UK public holidays.

Standard support: Initial response target within 2 business days.

Security or privacy issues: Initial response target within 1 business day.

04

What To Include

Include your Jira site URL, workspace or project key, the affected issue key if relevant, a short problem summary, expected versus actual behavior, and what you already tried.

Helpful self-serve paths: How to Use, Troubleshooting, FAQ, Security.